Refund policy
Return Guidelines
We adopt an easy 7-day returns policy as long as the product(s) are unused and returned with all the original packaging, labels and tags intact and unspoiled.
Every return request is treated as an individual case.
Return Process
If you're not happy with your purchase, you can reach out to us on the number or email below to place your return request within 7 days of delivery of the product.
arushi@kumacandles.in | +91 8107611125
Please make sure the product is unused and undamaged in its original packaging.
Products purchased under any special offer are only eligible for an exchange.
Refunds
If the returned products meet our return policy guidelines, we'd be happy to:
- Refund your amount to the original mode of payment. Refunds take 7-10 business days to be processed once they are initiated from our end.
- A promo code, once used shall not be refunded in case of cancellation of order
- For COD orders, provide your bank details on
arushi@kumacandles.in | +91 8107611125
arushi@kumacandles.in | +91 8107611125
Delivery
Delivery issues related to undelivered, missing and/or damaged boxes to be reported within 48 hours of delivery confirmation. Please note delivery confirmation is shared by the agent via text and/or email.
We reserve the right to cancel your order if the given pincode (zip code) is not serviceable by our delivery partner.You payment will be refunded within 5-7 days after cancelation.
Delivery issues related to undelivered, missing and/or damaged boxes to be reported within 48 hours of delivery confirmation. Please note delivery confirmation is shared by the agent via text and/or email.
We reserve the right to cancel your order if the given pincode (zip code) is not serviceable by our delivery partner.You payment will be refunded within 5-7 days after cancelation.